What is the vision of the Shared Service Center?

Geschreven door: Carina van Reeven


What is the vision of the Shared Service Center?

Vision on the Shared Service Center
Geschreven door: Carina van Reeven


Wat je kunt vinden in dit bericht

Setting up the SSC had failed twice in 10 years in this family owned company. Employees had been fired and new employees were hired, twice. Reports of the well-known strategy consultants caught dust on a shelf. I was hired for the 3rd attempt.


The vision of the Shared Service Center defines the result you get.

The vision on the SSC was that of a factory that handled repetitive tasks. Business directors talked about the SSC ‘stealing’ work and they complained about the low quality, a poor service orientation and high costs. So at the start of my assignment there was a culture of ‘us and them’ between SSC and business. The largest business unit stubbornly continued to do its own financial administration.


Goal and strategy: treat the Shared Service Center as a company. Do marketing, sales and operational management.

With my advice the vision on the SSC was changed to that of a team of experts who could help the business with better and new services to their external customers. The SSC director  adjusted the strategy accordingly and went ‘on the barricades’ to share this new vision with his colleagues and all business directors.


Communicate with stakeholders and organize change competencies.

Soon the tone about the SSC changed in the company. The SSC received questions of the business to help solve customer problems. Within a year, the largest business unit (the one that was still doing its own financial administration) also asked if the SSC wanted to work for them.


Three years later this SSC is so successful that in addition to finance and HR, it also provides facility, fleet management, legal affairs, purchasing and IT services.


Optimaliseer het FSSC in 3 stappen

Mijn aanpak bestaat uit 7 elementen die we samen op jouw situatie afstemmen.

Mijn boek ‘Het succes van shared service? Jij!‘ beschrijft hoe je medewerkers in deze grote verandering meeneemt. 

Ik heb inmiddels CFOs van ondernemingen zoals Peterson Control Union group, Dura Vermeer, Hago, Vebego, BAM en Connexxion geholpen aan een toonaangevend SSC. Zonder gedwongen ontslagen of gedoe met een OR.

Over hun projecten zijn publicaties verschenen in CFO.nl, het controllers magazine en FM.nl.

Wil je hier mee over weten, download de strategie. 

Carina van Reeven shared service center specialist

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Carina van Reeven

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De strategie van CFO's met een toonaangevend SSC

Verander je Shared Service Center in een toonaangevend SSC

In deze strategie ontdek je: